We at Braintum, try to release plugin with features to satisfy your purchase 100%. If you find anything wrong with our plugin functionality, we try our best to squash it out immediately.
But regardless that, if you are not satisfied with your purchase, don’t worry. We offer 30 days money back guarantee. Before applying for refund request please read the following conditions. Please remember! We don’t offer a refund for features that plugin doesn’t include.
Cases we offer refund
- If the product you purchased is completely non-functional.
- If we fail to respond to your support post in 48 hours (business days only).
- If the main product description does not match what it actually offers.
Cases we don’t offer any refund
- You have changed your mind about an item.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds too.
- We don’t offer refund for any feature you ask that is not listed in our product description. (N.B: It is best for you to check the feature list and if the product has any demo preview, then check it too)
- We don’t offer refund for accidental purchase or mistaken purchase or wrong purchase.
You are eligible to ask refund when above conditions are matched. Your refund claim is applicable within 30 days of your purchase. Refund is issued within 7 working days after refund request.