The UI Labels settings allow you to customize the text displayed in various parts of the FAQ Assistant interface. This lets you tailor the assistant’s tone, language, and guidance to better suit your audience and brand voice.
🛠️ You can configure UI labels from:
Dashboard → Ultimate FAQs → FAQ Assistant → UI Labels
🔘 Floating Button Title
The text shown when users hover over the floating button.
This label appears as a tooltip when users move their mouse over the FAQ Assistant’s floating icon. Use this to provide a short and clear call to action like:
- “Need Help?”
- “Ask a Question”
- “Search FAQs”
It’s a small detail that can help users understand the icon’s purpose at a glance.
🧾 Window Headline
Displayed as the main title at the top of the assistant window.
This is the first text users will see when the FAQ Assistant opens. Use it to create a welcoming or informative headline like:
- “Welcome to our Help Center”
- “How can we assist you today?”
- “Find answers instantly”
💬 Window Intro Text
A short message shown just below the headline.
This text can offer quick guidance or instructions on how to use the assistant. Example uses:
- “Explore common questions and answers.”
- “Type a keyword to get started.”
- “Select a category below to begin.”
This helps orient users and makes the experience more intuitive.
⏳ Preloader Text
Text displayed while FAQ content is loading.
When the assistant is fetching data or preparing the interface, this message is shown to the user. A simple, user-friendly message like “Loading…” helps manage expectations.
You can personalize it to suit your tone, such as:
- “Just a moment…”
- “Fetching answers…”
- “Hang tight, loading help content!”
📚 Body Text
Displayed above the list of FAQ categories inside the assistant window.
This label serves as an instructional message for users browsing FAQs. It’s useful for guiding people on how to interact with the list of categories. Examples:
- “Browse by category below.”
- “Select a topic to find answers.”
- “Click a category to explore related questions.”
This ensures users know how to get started even if they don’t want to type a query.
💾 Don’t Forget to Save
Make sure to hit the “Save” button if you make any changes.
Your customized labels won’t take effect until they’re saved. After updating your text fields, scroll to the bottom and click Save Changes to apply them on your site.
✅ Summary
| Label | Purpose |
|---|---|
| Floating Button Title | Tooltip shown on button hover |
| Window Headline | Main title in the assistant popup |
| Window Intro Text | Short welcome message or guidance under the headline |
| Preloader Text | Message shown while content is loading |
| Body Text | Instructional message above the FAQ categories list |
These label settings help create a friendly, informative, and fully branded support experience. Adjust the text to match your voice and guide your visitors more effectively.
🛠️ Support & 💬 Feedback
Need help or want to share your thoughts? We’re here for you!
📩 Support Options
If you’re facing issues or have questions about using the Ultimate FAQ Solution plugin, please reach out through any of the following channels:
- 🧾 Open a support ticket:
https://www.braintum.com/support/ - 📬 Contact form:
https://www.braintum.com/contact-us/ - 📧 Email us directly:
[email protected]
🛠️ Bug Reports & Contributions
Want to report a bug or contribute code? We welcome community feedback and contributions:
- 🐛 GitHub Repository:
https://github.com/Braintum/ultimate-faq-solution
Feel free to open issues, submit pull requests, or suggest improvements. Your input helps make this plugin even better!
